Pune, May 15: While online food ordering brings convenience to customers, it also comes with occasional challenges. A recent incident in Pune highlighted this issue, where a customer received spoiled bread after placing an order through Zepto, a popular online food delivery platform.
The customer had ordered bread through the Zepto app for breakfast. Upon receiving the delivery and opening the packet, they discovered visible fungus on the bread, indicating it was stale and unsafe for consumption. Disturbed by the quality, the customer immediately contacted Zepto’s customer support and filed a complaint along with photographs of the spoiled product.
Responding promptly, Zepto acknowledged the complaint and issued an apology. In an official statement, the company said, “We sincerely regret the inconvenience caused. We are investigating the issue at the vendor’s storage facility and taking necessary steps to ensure such incidents do not occur again.”
As a resolution, Zepto refunded the full amount of the order and also offered a goodwill coupon to the customer. The customer appreciated the company’s quick response, saying, “It’s good that the company took responsibility and responded swiftly. However, they must ensure stricter quality checks to avoid such mistakes in the future.”
This incident has once again raised concerns about quality assurance in online food delivery. Experts advise customers to thoroughly check the packaging, expiry dates, and product condition immediately upon delivery to avoid any health risks.
Details of our conversation with Zepto executive, who was very cooperative and helpful, further reflect the company’s commitment to customer satisfaction. The executive assured that a thorough review is underway and reiterated their focus on maintaining the highest standards of quality control across all partnered vendors.
