Air India launches non-stop flight to Milan, boosts connectivity in Europe

Air India partners with technology industry leader Salesforce to deliver a delightful customer experience

New Delhi, 2 February 2023: Air India, India’s leading airline and a Star Alliance member, has launched a four-times-a-week non-stop operation from Delhi to Milan yesterday. The commencement of this flight along with Air India’s imminent operations from Delhi to Vienna and to Copenhagen will strengthen the airline’s footprint significantly in Europe. The return flight AI 138 landed at Delhi IGI Airport this morning from Milan.

Air India launches non-stop flight to Milan, boosts connectivity in Europe

Flight AI137 from Delhi to Milan is operating on Wednesdays, Fridays, Sundays and Mondays. It departs Delhi at 1420 hrs and lands at Milan at 1830 hrs (LT). The return flight AI138 will leave Milan at 2000 hrs on the same days to reach Delhi at 0800 hrs the next day.

Operated by the next-generation B787-8 Dreamliner aircraft, featuring 18 Business Class and 238 Economy Class seats, the service on the Delhi-Milan-Delhi sector fulfils the aspiration of millions of tourists, business and corporate travellers in both the countries. Tourists from India will have easy access by road to popular cities like Zurich, Rome, Florence, Vienna, Venice, Monte Carlo, Munich, Budapest, Geneva, Cannes and Copenhagen.

A considerable segment of the Indian diaspora in Italy as well as Italians intending to visit various cities in the Indian sub-continent and travel onwards to destinations in the SouthEast Asia, East Asia, Kathmandu and even Australia will benefit from this non-stop flight between Delhi and Milan. As a tribute to the enthusiastic response from both the countries, Air India will also be offering an attractive promotional fare on this route.

Earlier, flight AI137 with 204 passengers had left IGI Airport, Delhi, on time yesterday after a launch event graced by Air India’s Chief Customer Experience & Global Head Ground Handling Mr Rajesh Dogra. Along with senior Air India officials and GMR & AISATS executives, Mr Dogra lit the ceremonial lamp and cut the ribbon to mark the occasion. A large designer boarding card was also handed over to the first guest reporting for the flight at the dedicated decorated counter at T3. A highlight of this launch flight was a specially curated menu combining the rich flavours of Indian food with authentic Italian cuisine to create a wholesome on-board dining experience for the guests.

The flight had received a warm welcome at the Malpensa Airport at Milan by dignitaries gracing the event to commemorate the occasion. The return flight AI 138 departed Milan with 249 guests, landing back at Delhi at 0800 hrs IST.

With the resumption of these flights, Air India will be serving 7 cities in Europe with 79 weekly non-stop flights – 48 to the United Kingdom and 31 to Continental Europe. This expansion comes as the airline continues to make progress in augmenting fleet with leased aircraft, and the return of existing aircraft to active service.

Commenting on this expansion, Mr. Nipun Aggarwal, Chief Commercial Officer, Air India, said, “With the launch of this flight to Milan, we will be spreading our wings to cover major destinations in Europe and fulfil a key element of our five-year transformation plan, Vihaan.AI, that is to strengthen India’s global network. The introduction of these flights is another step in that journey, in sync with our fleet expansion. We look forward to welcoming guests and sharing Air India’s warm Indian hospitality with them.”

About Air India:

Founded by the legendary JRD Tata, Air India pioneered India’s aviation sector. Since its first flight on October 15, 1932, Air India has an extensive domestic network and has spread its wings beyond to become a major international airline with a network across USA, Canada, UK, Europe, Far-East, South-East Asia, Australia and the Gulf. Air India is a member of Star Alliance, the largest global airline consortium. After 69 years as a Government-owned enterprise, Air India and Air India Express were welcomed back into the Tata group in January 2022. The present management at Air India is driving the five year transformation roadmap under the aegis of Vihaan.AI to establish itself as a world-class global airline with an Indian heart.

Vihaan.AI is Air India’s transformational roadmap over five years with clear milestones.  It will be focussing on dramatically growing both its network and fleet, developing a completely revamped customer proposition, improving reliability and on-time performance. The airline will also be taking a leadership position in technology, sustainability, and innovation, while aggressively investing in the best industry talent. Vihaan.AI is aimed at putting Air India on a path to sustained growth, profitability and market leadership.

About the Tata Group:

Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise, headquartered in India, comprising 30 companies across ten verticals. The group operates in more than 100 countries across six continents, with a mission ‘To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust’.

Tata Sons is the principal investment holding company and promoter of Tata companies. Sixty-six percent of the equity share capital of Tata Sons is held by philanthropic trusts, which support education, health, livelihood generation, and art and culture. In 2020-21, the revenue of Tata companies, taken together, was $103 billion (INR 7.7 trillion). These companies collectively employ over 800,000 people. Each Tata company or enterprise operates independently under the guidance and supervision of its own board of directors. There are 29 publicly-listed Tata enterprises with a combined market capitalisation of $314 billion (INR 23.4 trillion) as on December 31, 2021. Companies include Tata Consultancy Services, Tata Motors, Tata Steel, Tata Chemicals, Tata Consumer Products, Titan, Tata Capital, Tata Power, Tata Communications, Indian Hotels, Tata Digital and Tata Electronics.